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THE FINE PRINT

PROCESSING  Please allow three days from your order for me to process your sale and package your items. 

DELIVERY WITHIN AUSTRALIA  Orders are shipped via Standard Australia Post which usually takes 3-6 business days. I will be setting up express and tracked shipping soon for customers in Australia. If you need something in a hurry please email me at ashleigh@hotelswithcats.com  

DELIVERY INTERNATIONAL  All items are shipped from our pawquarters in Sydney using Standard Australia Post. There is no tracking available on this delivery. I acknowledge that international shipping is expensive and Australia is far away from the rest of the land but I try to offer discounts and flat rates for multiple items. I am a small (teeny, tiny, incy, wincey) business. 

If you're far away from Australia, (like most people are) then please allow around 15 business days for delivery to your country. Most of the items are received within two weeks but it can take a little longer. Please note that I have no control over delivery times and delays due to items being held up by customs in your country, cats stalking your mailbox, or any other disaster. 

Customs fees if any are the responsibility of the buyer.

MISSING IN THE MAIL? If your item has gone missing, which has not happened yet, I will gladly replace it. Sometimes things can go walkabout, so please wait for six weeks before your item goes missing. No refunds will be issued, only replacements. 

ANY OTHER QUESTIONS? Please get in touch with me ashleigh@hotelswithcats.com